GOGT.ae Refund and Return Policy

At GOGT.ae, we prioritize your satisfaction with our printer toners and cartridges. If you’re not completely satisfied with your purchase, our return and refund policy is designed to assist you.

Eligibility for Returns and Refunds:

  • Defective Products: If you receive a defective item, you may return it for a replacement or refund.

  • Non-Compatible Products: Items that are incompatible with your printer can be returned for an exchange or refund.

  • Dissatisfaction: If you’re unsatisfied with the product’s performance or quality, you may return it.

Conditions for Returns:

  • Original Packaging: Products should be returned in their original packaging, including all accessories and manuals.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

  • Time Frame: Returns must be initiated within 5 days of the purchase date.

Return Process:

  1. Contact Customer Support: Reach out to our support team at [customer support email] to initiate a return.

  2. Provide Details: Supply your order number, the reason for return, and any supporting information.

  3. Receive Return Authorization: Our team will provide instructions and a Return Merchandise Authorization (RMA) number.

  4. Ship the Product: Send the item back to us using a trackable shipping method.

Refunds:

  • Processing Time: Refunds are processed within 5 business days after we receive and inspect the returned product.

  • Method: Refunds will be issued to the original payment method.

Exchanges:

  • Defective or Incorrect Items: We will cover the shipping costs for exchanges due to defects or errors on our part.

  • Other Reasons: For exchanges due to personal preference, customers may be responsible for shipping costs.

Non-Returnable Items:

  • Opened Original Toners and Cartridges: Once opened, original (OEM) toners and cartridges cannot be returned unless defective.

  • Damaged Items: Products damaged due to misuse or neglect are not eligible for return or refund.

Additional Information:

  • Restocking Fee: A restocking fee of 15% may apply for non-defective returns.

  • Policy Updates: We reserve the right to modify this policy at any time.

For any questions or concerns, please contact our customer support team at info@gogt.ae or +971 50 162 4675.